This was the worst patient experience I’ve ever had, and if I could give a zero I would. Dr. Freeman was condescending and quick to shame during the entire consultation. He asked me if I was allergic to anything and what happens when I take it. When I told him I had a reaction as a baby his response in a condescending tone was similar to are you even really allergic to it? You probably grew out of it. He also kept repeating over and over again how I should have gotten my wisdom teeth out at 16 and how it would have been so much better. I’m not exactly sure the point of repeating this or what he wanted my response to be.
Then he was pulled away for an emergency, which I totally understand that. What I don’t understand is not informing your patients of this delay in schedule. I was roaming the halls of his office building (because his waiting room was closed) for two hours before another patient told me he got pulled away for an emergency. So not even his staff updated me.
Then when they finally did call me back to complete the consents, they asked me who was picking me up and then they proceeded to call me that persons name the entire time. I corrected them multiple times.
Because of my allergy, they couldn’t prescribe me the normal antibiotic, so they prescribed me a different one. After several days of intense pain that wasn’t getting better, when they called to confirm my follow up appointment, I told the nurse what I was experiencing. Her response was “well you just had surgery, so there’s going to be pain”. Fast forward to my appointment and turns out two of them were infected. I did tell Dr Freeman how the nurse addressed me, and he apologized. He also said that the antibiotic that they prescribed is known to not work as well and rate of infection is higher. That would have been super nice to know before the surgery so I could keep an eye out.
Overall I would never recommend this place or Dr Freeman to anyone.
Megan W. | Jan 19, 2024